First Heritage Insurance Agency
Last Updated: 10-10-2025

Our Commitment to Your Privacy

First Heritage Insurance Agency (“FHIA,” “we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website, request insurance quotes, or use our services.

Information We Collect

Information You Provide to Us

When you request a quote, contact us, or use our services, we may collect:

• Contact Information: Name, email address, phone number, mailing address
• Insurance Information: Policy details, coverage preferences, current insurer information, claims history
• Personal Details: Date of birth, driver’s license information, Social Security number (when required for underwriting)
• Vehicle Information: Year, make, model, VIN, usage details
• Property Information: Address, year built, square footage, construction details, security features
• Business Information: Business name, industry, revenue, employee count, years in operation
• Payment Information: Payment method details for policy premiums

Information We Collect Automatically

When you visit our website, we automatically collect:

• Device Information: IP address, browser type, operating system
• Usage Data: Pages viewed, time spent on pages, navigation patterns
• Cookies and Tracking Technologies: We use cookies and similar technologies (see Cookie Policy below)

Information from Third Parties

We may receive information from:

• Insurance Carriers: Underwriting decisions, policy information, claims data
• Credit Bureaus and Consumer Reporting Agencies: Credit-based insurance scores, reports
• Motor Vehicle Reports: Driving records, license status
• Public Records: Property records, business filings

How We Use Your Information

We use your information to:

• Provide insurance quotes from multiple carriers
• Process and service your insurance policies
• Communicate with you about your coverage, renewals, and policy changes
• Comply with legal and regulatory requirements
• Prevent fraud and maintain security
• Improve our website and services
• Send marketing communications (with your consent)
• Respond to your inquiries and customer service requests

How We Share Your Information

With Insurance Carriers

We share your information with insurance carriers to obtain quotes and bind coverage. Each carrier has its own privacy policy governing their use of your information.

With Service Providers

We may share information with third-party service providers who assist us with:

• Website hosting and analytics
• Customer relationship management
• Payment processing
• Marketing and communications
• Technology services

As Required by Law

We may disclose your information when required by law, regulation, legal process, or governmental request, or to:

• Comply with insurance regulatory requirements
• Protect our rights, property, or safety
• Prevent fraud or illegal activity
• Enforce our terms of service

With Your Consent

We may share your information with other parties when you provide explicit consent.

Business Transfers

If FHIA is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Your Privacy Rights

Depending on your state of residence, you may have the following rights:

All Customers

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate information
• Opt-Out of Marketing: Unsubscribe from marketing emails or promotional communications

California Residents (CCPA/CPRA)

• Right to know what personal information we collect, use, and share
• Right to delete personal information (subject to exceptions)
• Right to opt-out of the sale or sharing of personal information
• Right to non-discrimination for exercising your rights

Other State Rights

Residents of certain states (including Virginia, Colorado, Connecticut, Utah, and others) may have additional privacy rights under state law.

To exercise your rights, contact us at:
Email: service@fhia.net
Phone: 631-659-0189
Mail: 324 S. Service Rd, Suite 101, Melville, NY 11747

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, use, or disclosure. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes described in this policy
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements

Insurance records are typically retained for at least seven years after policy termination, as required by insurance regulations.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and user behavior
• Provide personalized content and advertisements
• Improve website functionality

You can control cookies through your browser settings. Note that disabling cookies may limit your ability to use certain website features.

Third-Party Links

Our website may contain links to third-party websites, including insurance carrier websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Children’s Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn we have collected information from a child, we will delete it promptly.

Do Not Track Signals

Some browsers transmit “Do Not Track” signals. Our website does not currently respond to Do Not Track signals.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the “Last Updated” date. Your continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

First Heritage Insurance Agency
324 S. Service Rd, Suite 101
Melville, NY 11747
Phone: 631-659-0189
Email: service@fhia.net

GLBA Notice

As an insurance agency, we are required to provide you with information about our privacy practices under the Gramm-Leach-Bliley Act (GLBA). This Privacy Policy serves as our GLBA privacy notice. We do not sell your personal information to third parties for their own marketing purposes.